Refund policy
(1) Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly, or ;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or;
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or pieces.
To exercise your right of withdrawal, you must contact us (Organic Label GmbH, Friedrichstraße 123, 10117 Berlin, email: hello@levyandfrey.com [use our contact form for faster processing] Telephone: +49 30 629 309 60) by means of a clear statement (e.g. a letter sent by post, fax, e-mail or contact form) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
(1) If you withdraw from this contract, we will give you all the payments that we have received from you, excluding any shipping and return costs, immediately and at the latest within fourteen days from the day on which we received the product in our warehouse. For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back.
You have to send back or hand over the goods immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods or hand them over to a partner named by us before the period of fourteen days has expired.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
(2) Model withdrawal form
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To: Organic Label GmbH, Friedrichstrasse 123, 10117 Berlin, email: hello@levyandfrey.de
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
__________
(*) Delete where inapplicable.
(4) We bear the costs of return or collection.
(5) If you exercise your voluntary right of return, the repayment will be made to the account to be specified by you.
(6) Your statutory right of withdrawal is not affected by compliance with our rules on the additional contractually granted (voluntary) right of return and remains independent of this. Until the deadline for the statutory right of withdrawal has expired, only the statutory conditions listed in the cancellation policy apply. The contractually granted (voluntary) right of return also does not limit your statutory warranty rights, which remain unrestricted.
(3) Voluntary right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The voluntary right of withdrawal begins after the statutory right of withdrawal has expired (of 14 days) and runs for a further 16 days. This gives you a total of 30 days of cancellation right (14 days statutory, 16 days voluntary).
If you withdraw from this contract within the scope of the right of withdrawal, we will send you all payments that we have received from you, excluding any shipping and return costs, immediately and at the latest within fourteen days from the day on which the product was received by us. For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back.
Your statutory right of withdrawal is not affected by compliance with our rules on the right of withdrawal and remains independent of this. Until the deadline for the statutory right of withdrawal has expired, the statutory conditions listed there apply exclusively. The right of withdrawal also does not limit your statutory warranty rights, which remain unrestricted for you.